With ISS Solutions Handling Printing Technology Issues, Woods Services Turns Focus to Meeting Clients’ Special Needs


All members of society deserve a safe haven. And for over 1,100 people with special needs in eastern Pennsylvania and central New Jersey, that place is Woods Services (Woods). Woods has been meeting the long-term needs of school-age children, teenagers, and adults with developmental disabilities, traumatic brain injuries, and emotional and behavioral challenges for almost a century. The Langhorne, Pennsylvania-based organization, which started as one special education school, now serves over 1,100 people through residential schools, group homes, assistive technology, therapy, and healthcare programs.

Over a decade ago, Woods realized that they needed help managing the technology that it took to best serve their community’s needs. In 2000, Woods looked to ISS Solutions, an independent service provider specializing in technology lifestyle management and also based in Langhorne, PA, to provide break/fix services for their printer fleet. In 2010, ISS Solutions proposed to expand from a break/fix printer maintenance contract to a proactive management approach called Managed Print Services—enabling Woods to further cut costs on printer maintenance and management, as well as reduce administration headaches for managing a fleet across 300 acres. “ISS Solutions presented a really good proposal,” said Sheila Fitzpatrick, Director of Information Systems for Woods Services. “They did a great job meeting our needs, and I have no complaints.”

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