The Regional Medical Center Takes Clinical Engineering in Positive New Direction through ISS Solutions


Outsourcing can be scary, especially for healthcare organizations that have always run their own programs.

After years of running an in-house clinical engineering program, the Regional Medical Center (RMC) in Orangeburg, South Carolina, took a fresh look at its own expertise— delivering quality healthcare, not managing and servicing complex medical equipment—and decided to try outsourcing. With the expectation that this action would both increase the quality of clinical engineering services for their organization and push costs down, RMC signed a contract with ISS Solutions, the highly-recommended specialty healthcare technology lifecycle management business owned by Geisinger Health System.

ISS Solutions is now the full-service contractor to RMC’s 286-bed hospital and seventeen additional facilities, which span forty miles from the hospital and include more than 4,000 pieces of biomedical and imaging equipment. From preventative maintenance and repairs to new equipment purchase advising, inventory management, and outside vendor contract negotiation, ISS Solutions is handling it all with poise and good service. “ISS Solutions is excellent at what they do,” said James Wheeler, Director of Engineering for RMC. “It doesn’t matter what type of issue it is or when it occurs. They are prompt and thorough, and they provide impeccable service.”

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