Tony Faralli, Associate Vice President, Call Center Operations & Director of Human Resources
As Associate Vice President of Call Center Operations & Director of Human Resources, Tony is responsible for human resources operations and all service desk activities in support of clients. He has spent his career working in a variety of operations and human resources positions.
Tony has been managing customer call centers since 1994. He held the position of Operations Manager for the northeast customer care center for GE Financial Assurance from 1994 to 1997. From 1997 to 1999, he was Vice President of Office Operations for Rapidforms/New England Business Services. He also was Vice President of Customer Care, Special Orders and Projects for Interline Brands, a $1.2 billion marketer and distributor of maintenance, repair, and operations products for ten years. In this role, Tony led the due diligence, acquisition integration, and human capital development of eight acquired companies with combined revenues of more than $800 million. His responsibilities also included the management of three large, multi-brand customer care operations centers across the United States.
Tony has previously served as Director of Human Resources for Paris Business Products, a paper converter and manufacturer of business products. In this role, he worked with the management team to develop an operating culture that would attract, retain, and motivate associates by developing policies and procedures to enhance employee engagement.
Tony holds a master’s degree in organizational dynamics from the University of Pennsylvania, where he graduated with honors. He also holds a Bachelor of Arts in business administration from Temple University. In addition, he has attained the Senior Professional in Human Resources designation from the Human Resources Certification Institute.
Tony and his family reside in Southern NJ. He enjoys reading, traveling, playing golf and spending time at the Jersey Shore.