ISS Consult

It is difficult for an organization to objectively assess the various components of its operation. Issues are often ambiguous, interrelated, and complex. They are usually clouded by personal biases and subjective attitudes that make fair, impartial judgments impossible. To determine whether there is a case for modifying, enhancing, or replacing a current process or system, there needs to be an objective evaluation by subject matter experts with a current and thorough knowledge of specific industry norms, standards, and best practices.

By hiring an independent, third-party to conduct these assessments, ISS Solutions clients open the process to objective analysis and add disciplined thinking into the business decision process.

ISS Solutions has provided Clinical Engineering services for over thirty years and Information Technology services for almost twenty years and has the knowledge, the experience, and the subject matter expertise to assist you with assessments in these four disciplines:

·          Clinical Engineering Program Assessment

·          Computer Network Technology Study and Assessment

·          Computer Network Security Vulnerability Assessment

·          Contact Center Operations Assessment

ISS Solutions approach assessments by first clearly identifying and understanding the client’s problem. We collect and review existing procedures and performance data and conduct interviews with selected client personnel. To understand the client’s business issues, we believe it is imperative to listen to the managers, operators, and users of the process.

We analyze the collected data by comparing it to industry standards and trends. ISS Solutions technicians balance industry data and our related experience with the client’s unique business situation. We discuss our findings with the client, to ensure a thorough understanding of their situation; and then, based on our findings, we develop a comprehensive set of recommendations.

This assessment approach results in a set of action items, which are prioritized so that the critical issues that will make the greatest organizational impact can be implemented first. If implemented, ISS Solutions recommendations result in improving the quality, value, and effectiveness of the system or process that was examined.

The features and benefits of the ISS Assessments are summarized below.

Clinical Engineering Program Assessment

·          Review and assess the 14 components of an ideal program and develop a corrective action plan for the existing program

·          Improve the safety and reliability of client’s patient care equipment

·          Ensure compliance with all regulatory requirements

·          Control costs and increase the quality of the management and use of client’s equipment

Computer Network Technology Study and Assessment

·          Identify and prioritize business, functional, and technical requirements

·          Review and document infrastructure, hardware, software, security, staffing, and technical support

·          Research and select technology for necessary changes and enhancements

Computer Network Security Vulnerability Assessment

·          Identify all critical vulnerabilities and develop responses

·          Rank all key network assets from a security perspective

·          Develop the business case for investments that enhance security

Contact Center Operations Assessment

·          Identify current strengths and weaknesses and compare them to industry best practices

·          Review problem tracking and change management procedures and knowledge bases

·          Review current reporting capabilities

·          Identify the technology that effectively addresses client requirements