CONTENTS

John Jones
Recently, John Jones was promoted to Help Desk Supervisor, a role in which he oversees the daily operations of eight Help Desk Analysts. His team is currently dedicated to one of ISS Solutions largest clients, Sodexho Inc. In his role, John is charged with assuring all of Sodexho’s pre-defined service levels are met. more>>>

Steve Milletics
Steve Milletics joined ISS Solutions in 1996 immediately following his graduation from Penn State University. As a Biomedical Equipment Technician (BMET), Steve is responsible for helping healthcare clients manage and maintain their biomedical equipment assets. Steve’s daily responsibilities include everything from performing scheduled equipment inspections and preventive maintenance to completing emergency equipment repairs critical to our clients’ ability to provide quality patient care. more>>>

Welcome to the April, 2006 Issue of Inside ISS!

As our valued client, we hope you enjoy this quarterly newsletter, designed to keep you tuned in to happenings at ISS Solutions. The short summaries in this message link to full articles on our website,  www.ISSsolutions.com.

To update your profile, unsubscribe, or forward this newsletter to a colleague, use the options at the bottom.

County Commissioners Association of Pennsylvania and Pelican Insurance Group

ISS Solutions contracted with the County Commissioners Association of Pennsylvania (CCAP) and Pelican Insurance Group to provide a series of clinical equipment management seminars. These six-hour seminars will be given to nursing home administrators and maintenance directors to convey best practices associated with clinical equipment maintenance and management. more>>>

Clinical Engineering Best Practices: Improve Patient Care and Control Costs

As we developed our training seminar on clinical equipment maintenance and management best practices for the County Commissioners Association of Pennsylvania, it occurred to our team that other healthcare clients might like to see a short synopsis of best practices. While these concepts are not revolutionary, it often helps to compare your facility’s clinical equipment procedures with industry best practices. more>>>

Virtualization: Better Use of Technology Resources Can Increase Efficiency and Reduce Costs

The concept of virtualization has come a long way in the past few decades and more organizations are recognizing the benefits. If multiple servers, desktops, laptops, and storage units are currently running numerous applications, virtualization may be a way to streamline your system and reduce costs. more>>>

Multi-Year Help Desk Services Agreement with Sodexho Inc.

ISS Solutions entered into a multi-year Help Desk contract with food and facilities management leader, Sodexho Inc. The new agreement entrusts ISS Solutions with the Help Desk support of more than 6,000 Sodexho locations across a multitude of industries including healthcare, education, and government. more>>>

From The CEO

There is a trend in the healthcare industry toward wireless medical technology. Hospitals need the right partners to help them implement these advanced solutions. Our heritage as a Geisinger company is assurance to our healthcare clients that we understand your culture as well as your technical requirements.

ISS Solutions offers wireless technology solutions to all of our clients. You can learn more about a wireless project we completed for one of our clients, Frankford Hospitals, here. Or, contact me, and I'll gladly have one of our technical specialists work with you to better understand your requirements and develop a custom solution for you.

Email or call me anytime if there is something I can do to have ISS Solutions serve you better.

Peter Brooks
CEO
215-752-2221 x112
PHBrooks@ISSsolutions.com

© 2006 by International Shared Services, Inc. d/b/a ISS Solutions. All rights reserved.
ISS Solutions | 2010 Cabot Boulevard West | Langhorne, PA 19047 | 1.800.752.2290