Inside ISS: An Electronic Newsletter for ISS Solutions Customers

	30.June.2005 CONTENTS

	Quality in Clinical Engineering
	Vericept Partnership
	Blue Mountain Health
Employee Spotlight Mike McNally Michael McNally says the most satisfying part of his job is working with clients and colleagues to isolate a problem, develop a plan to address it, and then implement the plan to successfully resolve the problem. Mike is an ISS Solutions Senior Systems Support Engineer. His responsibilities include providing top-level escalation support, resolving non-standard hardware and software issues, and coordinating projects. more>>> Ken Mylar East Liverpool City Hospital, a 199-bed community hospital in East Liverpool, Ohio, thinks very highly of Ken Mylar, their Senior Biomedical Equipment Technician (BMET). They nominated him for “Employee of the Month” in 2002. But when they discovered Ken was not an employee, they had to withdraw his name! All departments at East Liverpool City Hospital have high praise for his abilities. more>>>

Welcome to the June, 2005 Issue of Inside ISS!

As our valued client, we hope you enjoy this quarterly newsletter, designed to keep you tuned in to happenings at ISS Solutions. The short summaries in this message link to full articles on our website, www.ISSsolutions.com.

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Quality in Clinical Engineering

One of ISS Solutions’ business philosophies is to deliver high quality and timely service to our client’s specifications and satisfaction. To ensure that we fulfill this promise, we have solicited feedback from customers via a quality questionnaire for the last 18 years. For the past two years, the overall client satisfaction rating (Excellent and Good scores combined) has been 97%-98%. Seventy-five percent of clients returned the questionnaire. more>>>

ISS Solutions Announces Partnership with Vericept Corporation

On May 19, 2005, ISS Solutions announced a partnership with Vericept Corporation. Under the partnership agreement, ISS Solutions will distribute and support the Vericept Intelligent Protection (VIP) Platform risk management solution. more>>>

ISS Solutions and Blue Mountain Health System Sign Multi-Year Clinical Engineering Managed Services Agreement

On May 5, 2005, ISS Solutions announced that it has entered into a multi-year ISS Select agreement with Blue Mountain Health System of Lehighton, Pennsylvania to provide managed clinical engineering services. Under this agreement, ISS Solutions will provide Blue Mountain Health System with a portfolio of services consolidated into one comprehensive, cost-effective program. more>>>

From The CEO

As part of our commitment to delivering quality service to our clients, ISS Solutions has implemented a unique, pay-for-performance plan for all employees. This new plan, called ISS QualityPay, is important to not only our employees, but also you, our clients. Through the QualityPay plan, all ISS Solutions team members can earn quarterly financial bonuses based on company, group, and individual performance. Customer satisfaction measures, such as those described in the "Quality in Clinical Engineering" article above, are an important component of the plan. Your rating of how we are doing has an impact on how bonuses are distributed. This is one additional step we've taken to assure that our goals are aligned with your goals.

Your comments are always welcome. Email or call me anytime if there is something I can do to have ISS Solutions serve you better.
Peter Brooks Signature
Peter Brooks
CEO
215-752-2221 x112
phbrooks@ISSsolutions.com