Employee Spotlight

Introducing…Mel L. Pfirman Jr.

In September 2005, Mel Pfirman was promoted to IT Service Manager. He now is responsible for Break/Fix and Installation services at Geisinger Health System and for expanding our IT service business in Northeastern Pennsylvania. Mel Pfirman joined ISS Solutions in 1999 as a Break/Fix Technician dedicated to servicing Geisinger Health System. His exceptional performance as a technician, and then as a supervisor, led to this promotion.

Mel’s manager, Herb Viniarski, states, “Mel is persevering. He remains constant to a purpose, idea, or task. For example, one afternoon a client requested that software be re-installed on 1,200 new devices. Mel formed a team and organized the re-installation of all 1,200 devices in addition to his team’s normal workload. This illustrates Mel’s “can-do” attitude and leadership ability.” 

Mel says he enjoys solving problems—the more difficult, the greater the challenge.

Mel is a graduate of Crypto Electronics Repair School in Ft. Gordon, GA; has an Associate Degree in Fiber Optics Electronics from Williamsport Area Community College; and completed a 4-year enlistment in United States Army with honorable discharge. He also has numerous certifications which include A + Certification, Network + Certification, and various HP certifications. He is a Microsoft Certified Professional for Windows 2000.