Cynthia Barnette, Thomas Memorial Hospital Vice President, Law, is pleased with ISS Solutions, who began working at the hospital in March. She says: “Taking care of hospital equipment is usually a routine, almost mundane, task. However, its importance was stressed one day when a device went down in the middle of surgery. ISS Solutions promptly repaired the device and surgery was able to proceed as scheduled.”

Jason Duffy, Thomas Memorial’s Director of Materials Management agrees: “Even though ISS Solutions was not responsible for repair of this particular device, their engineers rushed to the operating room and fixed it quickly.”

ISS Solutions’ Biomedical Engineers at Thomas Memorial maintain a variety of equipment: everything from infusion pumps, telemetry systems, sterilizers, to operating room tables. Engineers also service the television system, a non-traditional clinical engineering role, but a vital piece of equipment for patients during their recovery.

ISS Solutions Vice President Joseph Hardisky commented: “We like to make it easier for our clients to focus on their core mission, providing healthcare. Thomas Memorial now has an excellent program, where equipment is performance tested and maintained according to manufacturer and industry standards. We are happy to partner with Thomas, providing ‘piece of mind,’ through our comprehensive clinical engineering program.”

Thomas Memorial is named after an American hero, Marine Corps Sergeant Herbert J. Thomas Jr., who saved nine lives by covering a grenade with his own body during World War II. “We do many great things here at Thomas, and saving lives is paramount,” states Mr. Duffy. “We are pleased to have ISS Solutions with us on this mission.”

ISS Solutions, a Geisinger company, provides specialized technology lifecycle management solutions to healthcare and commercial organizations in the mid-Atlantic region. For more than 30 years, their experts have helped organizations maximize performance through timely, accurate and cost-effective clinical engineering and information technology support services that increase productivity and ensure regulatory compliance. Their extensive service offering is customizable and can be applied selectively or as part of a single-source managed services program.

Thomas Memorial Hospital’s main facility is a 260-bed hospital in South Charleston, WV. Along with providing a full range of healthcare services, Thomas Memorial performs around 1000 surgeries each month.