Employee Spotlight

Introducing…Michael McNally

Michael McNally says the most satisfying part of his job is working with clients and colleagues to isolate a problem, develop a plan to address it, and then implement the plan to successfully resolve the problem.

Mike is an ISS Solutions Senior Systems Support Engineer. His responsibilities include providing top-level escalation support, resolving non-standard hardware and software issues, and coordinating projects. Mike also tests computer systems to determine criticality of component loss. He makes recommendations and implements improvements in computer systems.

Michael McNally has played a major role in helping state agencies in New Jersey find cost-effective solutions for their business processes. Currently, Mike is heading a project for the New Jersey Department of Motor Vehicles. The project implementation consists of staging, imaging, and deploying 500 IBM Point of Sale (POS) systems to 45 DMV agencies throughout the state. He previously suggested and implemented a solution that resulted in substantial savings for the State of New Jersey. He recommended the agency replace obsolete Gateways with thin client units on an as needed basis.

Ron Brooks, Regional Manager, describes Mike as very experienced. “With more than 20 years as an employee here, Mike has pretty much seen and done it all.” Ron added, “He also has the credentials to back up his experience. Clients often look to Mike for his knowledge and experience before making decisions that may impact their business.”

Mike has played a major role in providing outstanding support and service to our customers throughout his tenure. Mike joined CHMC in 1984 as an Inventory/Parts Clerk and then moved into the Purchasing department. Mike then transitioned into the Systems Support Group (SSG) as a technician. He is now a Senior Systems Support Engineer.

Mike’s educational background includes Bucks County Community College, Penn State University, and CHI Institute. He has numerous certifications including MCSE 2000, A+, and CCA. In his spare time, Mike plays golf, reads, and fishes.